Boundaries Face to Face: How to Have That Difficult Conversation You’ve Been Avoiding by Henry Cloud
My rating: 4 of 5 stars

All conversations start and end with a focus on the future.

Any moment of any conversation not seeking the other person’s best interest is a waste of breath at best, and can quickly become destructive.

Best practice is to have no ‘wants’ out of another person; the practical next best option is to state wants clearly. Stating wants reminds yourself and the listener these are wants, the listener is under no obligation to meet these expectations.

Be specific in feedback. Give examples of the exact wrong, separating the person from the action.

Setup accountability going into difficult conversations. Let a trusted friend know your headed into a conversation that prove difficult. Follow-up with the accountability partner immediately afterwards.